Freequently Asked Questions
Whenever any of us want to buy or book something new online for ourselves surely we always have many queries in our mind. So here we keep ourselves at your place & try to figure out the answers of the questions which may arise to you before renting a bike. If you don’t find all your answers here we request you to visit Tariff, Do’s & Don’ts, Rental Guide, Cancellation Policy pages of our website to get all the answers you need!
Any Indian or foreign national who has a valid driving license for driving in India.
You must be at least 18 years old and have a valid driving license to ride two-wheelers in India. International customers need an International Driving License.
To rent out bike/s from Darjeeling Bikes, you have to fill the enquiry form at our website www.darjeelingbikes.in and if available we will let you know over email and then you have to deposit advance amount in our account and mail the copy of your advance, your bike booked.
You can go to tourist places in Darjeeling, Sikkim, Dooars, Nepal & Bhutan.
Yes, you have to tell where you will be going with the bikes.
Don’t know where to go, no problem, we have a experienced team who will help you making your tour program.
Yes and it is Rs. 5000/- per bike.
Yes, you will get your security deposit at time of returning the bike.
Yes, you have to deposit one of your original I Card other than License.
Workshop of Darjeeling Bikes.
Workshop of Darjeeling Bikes.
Yes but you have to pay extra Rs.300/- for Railway Station and Rs.600/- for Airport each time.
Please check the rent at : DarjeelingBikes.in/tariff.
At time of taking the bike along with security deposit you have to pay full rental amount.
No, Darjeeling Bikes will provide two helmets per bike although if you are uncomfortable with others, you can carry of your own.
All our Royal Enfield bikes come with luggage carrier known as “Ladakh Carrier” and a large amount of luggage can be packed in that.
Yes, Darjeeling Bikes will hand over all the legal original paper along with an authorization letter signed by the owner and duly signed by you with your photograph on it at the time of taking the delivery.
Other than the authorize letter you have to hand over all the original documents at the time of returning the bike and authorize letter will be destroyed then in your presence.
In case you lost all the documents, you have to pay Rs.5000/- for making duplicate documents.
Yes, Darjeeling Bikes will provide randomly required spare parts and will charge only those used. You have to tell us before taking the delivery of Bike(s).
No, you have to bear the maintenance expenses of the renting period, as Darjeeling Bikes provide bikes after quality inspection and if found any fault fix that before giving. And one more thing before handing over any bikes Darjeeling Bikes always do servicing such as Engine Oil Change etc.
Bookings cancelled before 48 hours will attract Zero cancellation charges. After that, there will be cancellation charges which is equivalent to Booking Charges. For any Group Booking (More than 3 Bikes) cancellation – On mutual settlement.
We have 0% quality tolerance. You have complete right to check and test drives your bike. Once you are not satisfied with the quality aspect, just tell us and we shall refund you in full, that’s a promise.
Our office & Workshop address is there at our website. Also, you can search it on Google & can reach there.
Bookings can be cancelled before 48 hours. After that, the booking amount cannot be refundable.
In between your trip you can call or mail us regarding this. We are always ready to help you.
First of all, don’t get panic and be calm. Your security is our first priority. Call us and we will assist you further. Charges of the repair will be on you against genuine spare parts.
Please call our customer care for possible assistance.
We respect traffic rules and expect you to do the same. You are fully responsible to pay the penalty to traffic police if you are found violating the rules
We are extremely sorry for that. Though we would like to, delivery of the bike is not available unless mentioned on bike listing. You shall need to pick the bike from our location only
In this case just let us know. It is always better to extend your trip in advance by informing us. Otherwise you will attract penalty.
Yes, we love offering them. Stay tuned with us on the social network to get the news about the latest offers. Also, visit our facebook page: www.facebook.com/darjeelingbikes.
If we had included that, we had to charge you on per kilometre basis, which we don’t do. Please fill as you want to go. Bikes shall have enough fuel to reach the nearest petrol station that is a promise.
We don’t have kilometres capping in maximum locations.
It never happens. Once your booking is confirmed, we keep that in mind and ready it for you. But if you not come, your booking amount shall not be refunded to you.
Not possible. However, you can take fuel with you.
There are no refunds on shortening the trip.
If you want to book you have to pay. You can take help any of your friends
Please lodge an FIR with the nearest police station. You shall need to 1. Be available in all investigations as required by law. 2. Pay the rent on daily charges until the amount is reimbursed by the insurance agency. So we recommend you take care of the bike till it’s yours